Privacy Policy

Last Updated: March 2026

This Privacy Policy complies with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE Data Protection Law) and applies to all users of the website www.ewave.ae, customers, and business partners of XX Ewave General Trading L.L.C. (hereafter referred to as “we”, “us”, “our”, or “the Company”).

1. Collected Information

We only collect data necessary to fulfill our service obligations or legal requirements.

1.1 Personal, Business & Technical Data

Personal Data: Full name, email address, phone number, company name, and any additional details submitted via our contact forms or direct inquiries.
Business-Related Data: For partnerships with watersport operators and hospitality partners, we collect authorized contact details and company-specific information related to collaboration or distribution agreements.
Technical Data: Automatically collected during website visits, including IP address, browser type, device specifications, pages visited, and time spent on the website.

1.2 Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze website performance, in strict adherence to UAE Data Protection Law:

Necessary Cookies: Essential for core website functionality (e.g., saving session data for contact form submissions). These cannot be disabled without impairing website usability.
Non-Necessary Cookies: Used for user behavior analytics and website optimization (e.g., Google Analytics). You will receive an explicit consent prompt for non-necessary cookies on your first website visit, and you may withdraw consent at any time via your browser settings.

2. Use of Your Information

We process your personal data only for the following lawful purposes under Article 6 of the UAE Data Protection Law:

Respond to inquiries about our Ewave electric boats
Manage partnerships with watersport operators and hotels
Process product inquiries or purchases
Improve website functionality and user experience
Provide customer support services
Send service updates or marketing communications only with your explicit, revocable consent
Comply with mandatory legal obligations (e.g., tax reporting, regulatory requests)

3. Sharing of Your Information

We do not sell or rent personal data to third parties. Data may be shared only in the following circumstances:

With watersport operators and hospitality partners, where required to execute business collaboration agreements
With IT service providers and website administrators, bound by strict confidentiality clauses to protect your data
With analytics service providers (e.g., Google Analytics) for website optimization purposes
With UAE government authorities, as mandated by local law
All third parties must adhere to UAE Data Protection Law and use data exclusively for the authorized purpose.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, misuse, or disclosure (e.g., encrypted data transfers, regular security audits). As required by Article 17 of the UAE Data Protection Law, we note that no internet transmission can be guaranteed 100% secure.

5. Data Breach Notification

Pursuant to Article 20 of the UAE Data Protection Law:

We will notify you without undue delay (within 72 hours of detection) of any data breach that poses a significant risk to your rights and freedoms, via email or telephone.
We will also notify the Federal Competitiveness and Statistics Authority (FCSA)—the UAE’s data protection regulator—of the breach, as required by law.

6. Cross-Border Data Transfers

We will only transfer your personal data outside the UAE if:

The recipient jurisdiction maintains an equivalent level of data protection as the UAE (per the FCSA’s approved list)
We obtain your written consent for the transfer, or
The transfer is necessary to execute a contract with you or fulfill your explicit request
All cross-border transfers are subject to strict security protocols to safeguard your data.

7. Data Retention

We retain your data only for the period required to fulfill the purposes outlined in this policy or as mandated by UAE law:

Inquiry data: 2 years after resolution of the inquiry
Partnership data: 3 years after the conclusion of the collaboration
Legal obligation-related data: For the duration of mandatory retention periods (typically 7 years for tax and regulatory records)
After expiration of the retention period, data will be securely deleted or anonymized.

8. Your Rights Under UAE Law

You have the following rights regarding your personal data, which you may exercise by submitting a request to our data protection contact:

Access to a copy of your stored personal data
Correction of inaccurate or incomplete data
Deletion of data, where no legal retention obligation applies
Revocation of consent for data processing (does not affect the lawfulness of processing prior to revocation)
Data portability: Request transfer of your data to another data controller
File a complaint with the FCSA if you disagree with our data processing practices
To exercise these rights, submit a request to info@ewave.ae with a copy of your valid ID or passport for verification.

9. Minors’ Personal Data

Our services are exclusively intended for adults and business entities. We do not intentionally collect personal data from individuals under the age of 18. If we become aware of data collected from a minor, we will securely delete the data without delay.

10. Changes to This Policy

We reserve the right to update this policy periodically to reflect changes in legal requirements or business practices. Updated versions will be posted on our website with the revised “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

For questions or requests related to this Privacy Policy:
XX Ewave General Trading L.L.C.
Dubai, United Arab Emirates
Website: www.ewave.ae
Email: info@ewave.ae